Terms & Conditions

Terms & Conditions

Products

Some flowers in a bouquet may be delivered by us in bud to ensure longer life.
Some Products, Flowers and Plants may be harmful or poisonous, if you require further information before submitting an order please contact us at Reads Florist, Shop 1, Heath Buildings, High Street, Oxshott, Surrey.KT22 0JP.  Telephone 01372 849911 or email readsflorst@gmail.com
All Products are subject to availability. In the event of any supply difficulties, we reserve the right to substitute a Product of equivalent value and quality without notice.
In the event that we are unable to supply the Product or any substitute product to you at all, we shall notify you as soon as is reasonably possible and shall reimburse your payment in full and in any event no later than 30 days after the intended delivery date.
 

Prices

Prices listed within the Service are valid for a maximum of 14 days from submitting your order.
 

Order / Payments

You can place your order several ways. 

  1. Order online and pay online – Please fill in the required information and proceed to the check out – here you can register for an account or use the guest checkout.  This will take you to PayPal - you do not need a PayPal account to use this service.  Using PayPal ensures that your payment is made in the safest environment possible.
  2. Order online but pay over the phone – Here you can fill in your order requirements and then proceed to checkout.  Again you can use the guest checkout or register for an account.  Under Payment method – you can choose to pay over the phone.  Please proceed to place your order we will then receive your email with the details on it and then we will call you for payment.  We accept most major credit cards or if you prefer you can collect your purchase in store and pay in person.
  3. Order over the phone.  Please browse our website and choice a design.  If you do not see anything which interests you please call us to discuss your requirements.  Payment can be made over the phone or in store.

If you are outside of the UK we can still accept your order – please follow the instructions as above.

When you complete and confirm your order online you will receive an email confirmation from us with all your order details on it.  If at this point you would like to change any of the details please contact us immediately.  Reads Florist 01372 849911 or email us at readsflorist@gmail.com

Or you can write to us at - Shop 1, Heath Buildings, High Street, Oxshott, Surrey.  KT22 0JP.
During the order submission you shall be required to provide us with your personal details, including accurate postcode, together with those of the intended recipient and all necessary payment details. We accept payment via PayPal which accepts all major credit and debit cards. By clicking on the 'complete order’ button on the Order Form, you are consenting to be bound by our terms and conditions contained in these Terms and Conditions and appearing anywhere on the online site.
 Submitting your Order Form is subject to our acceptance of this offer and we will not consider ourselves bound by a contract with you unless we have issued you a confirmation of order delivery by email. This is not the email sent on submission of an order.

Delivery

Our delivery service is only within mainland UK.
On acceptance by us of your Order Form we will advise you by e-mail confirmation of the intended delivery date. We will process Order Forms received on Sundays or Public Holidays the next working day. We do not deliver on Sundays or public holidays but in this case we will deliver the Product you request on the next working day.
Anomalies in your submitted personal details may lead to problems or delays in delivery, so before placing your order, please ensure that you have included the full address details, including accurate postcode of the intended recipient and your daytime contact telephone number or e-mail address so that we can notify you in the event that any delivery problems are encountered.
Whilst we agree to use all reasonable endeavours to ensure that delivery will be on the requested delivery date you acknowledge that in very occasional circumstances delivery on the requested terms will not be possible. In such circumstances you will be given prior notice wherever possible and we shall either make alternative arrangements or shall reimburse your payment in full.
In case of delivery to certain locations where a third party is involved, such as offices, hospitals, airports, hotels, ships and other business locations, the signature of any person authorised to accept delivery on behalf of the organisation shall be accepted as proof of delivery to your chosen recipient.
Please note that we are only responsible for delivering against signature to the address you quote (or an imminent neighbour if no one is at home) we regret that where goods have been correctly delivered we cannot accept responsibility if the intended recipient has moved, or lives elsewhere, and the actual received refuses or fails to return item(s).
Where the delivery person is unable to find someone to accept delivery they will either deliver to a neighbour or leave a card at the address for the recipient to make contact.
 It is possible to select a preferred delivery time within the order process in the Delivery Notes field. This option should be used only for orders requesting delivery to funerals or funeral parlours. Whilst every effort will be made to ensure your order is delivered prior to the time selected, no guarantee for delivery by the time specified can be given. To assist us in meeting your preference, please ensure your order is placed at least one working day prior to the preferred delivery time.
In the instance of there being difficulties in delivering your order to the intended recipient we reserve the right to contact the recipient using the contact details you provide on the Order Form.
When placing your order you are able to specify further delivery information using the 'Delivery Notes' field provided. This is intended to provide further guidance to the party delivering your order which isn't included within your address information, for example to specify floor number, or hospital ward. We reserve the right to not action any delivery requests specified in this field which we deem unacceptable and will use other elements of address information provided elsewhere on the order form to fulfil your order.

Cancellation

Orders may be amended or cancelled up to 24 hours before the intended delivery date.
To amend or cancel your order, please contact us using the following contact details – phone 01372 You are entitled to cancel any payment at any time where fraudulent use has been made of your credit or debit card by another person not acting on behalf of you or as your agent and to be re-credited by us to the extent that such sums are not reimbursed by the card issuer in such circumstances.

Customer Services

In the event that you are not satisfied with the Online Service any complaints should be addressed to:

Reads Florist
Shop 1, Heath Buildings,
High Street, Oxshott,
Surrey.
KT22 0JP

 Because of the perishable nature of Products and in order to assist us in resolving any complaints quickly, we advise you to make any complaint within 1 working day of the date of delivery or intended delivery of your purchase.

Disclaimer

Whilst we agree to use our reasonable endeavours to ensure that this Online Site and/or the Online Service is fully operational and error-free we cannot guarantee this and, therefore, accept no responsibility for any defects and/or interruption of the Online Site and/or the Online Service and shall be released from our obligations under these Terms and Conditions in the event of any cause beyond our reasonable control which renders the provision of the Online Site and/or the Online Service impossible or impractical. The use of this site is completely at your discretion and at your own risk.
 

General

We reserve the right to supplement and amend the Terms and Conditions on which you are permitted access to the Online Site and/or the Online Service from time to time. We will post any changes on the Site and it is your responsibility as a customer to review the Terms and Conditions on each occasion you access the Online Service or Online Site. Changes will be effective five (2) hours after the posting of any such change and all subsequent dealings between you and us shall be on the new terms and conditions.
 Additionally, we reserve the right to suspend, restrict or terminate access to the Online Site and/or the Online Services for any reason at any time.
These Terms and Conditions shall be deemed to include all other notices, policies, disclaimers and other terms contained in the Online Site, provided that in the event of a conflict between any such other notices, policies, disclaimers and other terms, these Terms and Conditions shall prevail. If any of these Terms and Conditions is held to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.
We shall ensure that we comply with the requirement of all current data protection legislation including, without limitation, the Data Protection Act 1998 (as replaced, modified or re-enacted from time to time). We shall only use personal data received from you for the purpose of fulfilling our obligations under these Terms and Conditions and as stated in our Privacy Policy.
A person who is not a party to the agreement between you and us has no rights under the Contracts (Rights of Third Parties) Act 1999 to enforce any of the Terms and Conditions but this does not affect any right or remedy which exists apart from that Act.
Save in respect of fraudulent misrepresentation, this agreement (including any documents and instruments referred to herein) supersedes all prior representations, arrangements, understandings, and agreements between you and us (whether written or oral) and sets forth the entire agreement and understanding between you and us relating to the subject matter hereof.
Your purchase will be deemed to have occurred in the UK. These Terms and Conditions shall be governed by and construed in accordance with English Law and the parties agree to submit to the exclusive jurisdiction of the English courts.

Privacy Policy

Reads Florist is committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998 & subsequent revisions thereof). We collect information about you for two reasons: to process your order and to provide you with the best possible service.
We will not e-mail you in the future unless you have given us your consent (except to confirm orders).
We will give you the chance to refuse any marketing e-mail from us or from any other third party companies in the future.
The type of information we will collect about you includes:

We will never collect sensitive information about you without your explicit consent.
The information we hold will be accurate and up to date. It is possible to obtain a copy of the information that we hold about you. If you find any inaccuracies we will delete or correct it promptly. Should you require a copy of such information, please write to us at:

Reads Florist
Shop 1, Heath Buildings,
High Street, Oxshott,
Surrey.
KT22 0JP

All personal information which we hold will be held securely in accordance with our internal security policy and English law.

We may use technology to track the patterns of behaviour of visitors to our site. This can include using a "cookie" which would be stored on your browser. You can usually modify your browser to prevent this happening (for example, using Internet Explorer select 'internet options' from the 'tools' menu, then click 'security', followed by 'custom level' and select 'disable cookies').
The information collected in this way can be used to identify you unless you modify your browser settings.
Cookies are also used as a further means of ensuring private and secure purchase sessions are operated within the site.
Every time you connect to our website we store a log of your visit which shows the unique number your machine uses when it is connected to the internet (IP address). This tells us what you looked at; whether the page request was successful or not and which browser you use to view the pages. The use of this data is strictly for statistical purposes only. This helps us to understand which areas of the site are of particular interest and also which pages are not being requested. It also tells how many people are visiting the website in total.

Data collected will not be shared with any other companies.

We may amend this policy from time to time. If we make any substantial changes in the way we use your personal information we will notify you by email or an announcement on the website.

If you have any questions/comments about privacy, you should email us.

Cookie Policy

What is a Cookie?

A cookie is a small text file stored on a user’s computer whilst they are browsing a website. We use cookies on our site to track usage statistics, and to keep track of what you have in your basket.

To be able to order products from this website you need have cookies enabled. If you do not have cookies enabled you will still be able to view the website for browsing and research.  However, you will not be able to add products to your basket and buy them.

Our cookies do not store personal information such as credit card details. Please note, that cookies cannot harm your computer, they are purely informational.  

Third Party Cookies

We may sometimes embed widgets on a webpage such as media players or promotional links, for instance YouTube videos and Skype buttons. If you go on to a web page that contains embedded content, you may be sent cookies from those websites. 

You may also see tools to 'share' to your friends through social networks - such as Facebook and Twitter. You may be sent cookies from these websites as well.

Since we do not control these cookies, we suggest you check these third party websites for information on their cookies and how to manage them.

 

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